One person runs this. Email reaches them directly — there is no ticketing system and no support desk, which
is said plainly here so expectations are set rather than discovered.
Something is broken — say which page, and what you expected instead.
A question or explanation looks wrong — these are corrected quickly, and it is the most useful mail
you can send.
Your data — access, correction, export or erasure. Privacy sets out what is
held and what you can ask for.
A payment problem — you paid and access did not unlock, or you want a refund. See
Cancellation and Refunds, and include the payment reference if you have it.
A security issue — please use the private route in Security rather than
email, so nothing is disclosed publicly before it is fixed.
Signed in, there is a contact form in the app that fills in your account details for you, which saves a round trip
establishing who you are.