Shipping and Delivery

Nothing is shipped. There is no physical product, no packaging and no courier. This page exists because payment processors ask for one, and the honest answer is worth stating clearly rather than omitting.

How delivery works

Everything sold here is digital access on an account that already exists. When a payment is confirmed, the purchased mock or bundle unlocks on the account that made the purchase - normally within a few seconds, with nothing to download, install or wait for by email.

No delivery address is collected, because none is needed. No shipping or handling charge is added at any point: the price shown is the price paid.

If access does not appear

Payment confirmations occasionally arrive out of order. If the money left your account and the exams are still locked, sign out and back in first — that refreshes what your account is entitled to. If it is still locked, email [email protected] with the payment reference and it will be unlocked manually, or refunded in full if you would rather. See Cancellation and Refunds.

Availability

An individual paid mock covers the selected mock in one certification track. A bundle covers only the mock exams listed in that bundle at purchase, not other certification tracks.

Offers marked "Unlimited attempts for 1 year" on Pricing provide 1 year of unlimited practice attempts. Access starts when payment fulfillment is verified, or at the end of an existing unrevoked interval for the same product and identical mock scope, whichever is later. It ends at the same UTC time on the corresponding date 1 year later, or that month's last valid day. Access bought under the earlier one-month terms that was still active when these terms began was extended to 1 year from its start, at no cost. Active access is subject to the existing Acceptable use rules. They do not renew automatically. The access duration and attempt limits for any other offer are shown on Mocks and before purchase.

A MockCert certificate is issued for an eligible premium mock only when your first-ever attempt at that mock passes and meets the other Mock Exam Rules. Retakes are for practice and do not earn a certificate.

Earlier purchases retain their original purchased access duration, attempt limits and certification-track scope. These descriptions do not change an earlier purchase's terms or refund rights, or extend or replace a legacy purchase. Access belongs to the purchasing account and is not transferable.