Questions and answers
Getting started
What is MockCert?
MockCert is an independent study platform for professional certification exams — domain notes, quiz questions, flashcards, a readiness dashboard, study plans, analytics, and timed mock exams. It is not issued by, affiliated with, or endorsed by any certification vendor.
Are the mock exams free?
Notes, quizzes, flashcards, readiness, study plans, and analytics are all free. The first mock exam for each certification is free too; additional mock exams may be paid.
How long does premium access last?
1 year from purchase, with unlimited attempts at every premium mock exam you bought. The free mock exam, quizzes and study guides stay free with no time limit. Mocks shows every mock and what each plan includes.
Can I cancel an order and get a refund?
Yes, within 7 days of purchase: open Account, Access & Purchases, Orders and choose Cancel order, which shows the refund first. If you haven't started a premium mock from that order, the refund is full. For a bundle with some mocks started, you get back an equal share for each mock you haven't started. The started mocks keep their access. A bundle priced with credit for a mock you already owned shares the refund over the mocks it added. A single mock you have started can't be refunded. The Refunds page has the full policy.
Can I use MockCert on my phone?
Yes. MockCert works in any modern phone browser, and you can install it as an app from the page footer.
Do you offer plans for teams?
Yes. Companies and training providers can ask about team access on the Business page.
Do I need an account to try quizzes and flashcards?
No. You can try domain quizzes and flashcards without an account. Sign in to take mock assessments and keep your preparation progress with your account.
Mock exams and MockCert certificates
Do MockCert mock exams follow the official exam format?
Yes. Each mock follows the provider's official exam guide: the same number of questions, time limit, question types and domain weighting, and the guide's pass mark. MockCert writes the questions from the provider's public documentation; they are not real exam questions. Every question carries equal weight on a 1000-point scale, which may differ from the provider's own scaled scoring. The mock exam rules page shows each format.
Are these real exam questions?
No. MockCert writes its own questions from the provider's public documentation and exam guide. They are not copied from any real exam.
Is a MockCert certificate an official certification?
No. A MockCert certificate records a practice-assessment result on MockCert. Only the certification provider issues its certification. The mock exam rules page explains when a certificate is issued.
What happens if my connection drops during a mock exam?
Your answers so far are kept, and you can resume the mock. The timer keeps running while you are away, as it would in the real exam.
How is my estimated exam score calculated?
Every quiz and mock answer counts toward it. Answers in timed mocks count a little more, repeated questions count less, and older answers carry less weight over time. The range narrows as you answer more questions in each domain.
Does passing the free mock exam generate a MockCert certificate?
No. A certificate comes only from passing a premium mock exam on your first attempt at it. The free mock exam is for practice, and it’s marked that way before you start.
Can I retake a mock exam?
Yes, as often as your access allows. Only your first attempt at each premium mock exam can earn a MockCert certificate; retakes count as practice. The mock exam rules page has the details.
What is a MockCert certificate, and how is it verified?
Passing a premium mock exam on your first attempt generates a shareable, publicly verifiable MockCert certificate with a unique ID, QR code, and verification link. It certifies a MockCert practice-assessment result; it is not the real vendor certification and carries no bearing on it. The holder can revoke the public link at any time.
Still have a question?
Write to us through the support page.