ACP-120 notifications: what the exam tests

Personal notification settings act as a filter on what the admin configured, so a notification the admin turned off may not arrive even if the user chose it. On the Free plan, Jira sends at most 100 emails a day, then pauses until the next day.

01 What does ACP-120 test about notifications?

A mock exam question says a user ticked every email checkbox and still got nothing, and you wonder where to look first. In this domain the answer comes from admin rules, personal settings and email delivery together.

What the exam asks about in this domain

1. 01Who is notifiedNotification schemes, recipients and view permission
2. 02Personal settingsEmail checkboxes and watching, under admin rules
3. 03Email deliverySMTP, sender addresses, formats and daily limits

Know recipients, personal settings and email delivery.

02 Who receives a notification?

All new spaces get the Default Notification Scheme by default. Jira emails only people who can view the work item, and by default it does not notify users of their own changes.

Team-managed spaces are set up one space at a time, and by default they notify watchers, assignees and reporters. If you delete a role, its notifications stop working until you remove them manually.

Someone who cannot view the work item gets no email about it.

03 How do personal settings change what you get?

By default, users receive the notifications their Jira admin configured, and their own settings filter that on top. The scheme or space settings pick recipients, and Jira emails only people who can view the work item.

From event to inbox

1. 1EventSuch as a comment or an assignment
2. 2Admin rulesThe scheme or space settings pick recipients
3. 3PermissionOnly people who can view the work item
4. 4Personal settingsEach user filters what is left

Once Slack notifications are set up, users can turn off work item emails to avoid duplicates.

Personal settings act as a filter on top of the admin's rules.

04 How does Jira send the email?

Jira can send email notifications only if SMTP email is enabled. A space's sender address applies to all its notifications and no other space, and organization admins must first add custom addresses at admin.atlassian.com.

Custom addresses outside atlassian.net can be rejected by DMARC without a domain-specific DKIM signature.

Sender addresses are set per space.

Summary

1. Jira emails only people who can view the work item.
2. Team-managed spaces notify watchers, assignees and reporters by default.
3. The Free plan sends up to 100 emails a day.

Sources

1. Manage your Jira personal settings | Jira Cloud | Atlassian Support
2. Configure email notifications | Atlassian Support
3. Configure notification schemes | Atlassian Support
4. Customize notifications in team-managed spaces | Jira Cloud | Atlassian Support
5. Get Jira notifications in Slack | Jira Cloud | Atlassian Support
6. Configure Jira Cloud to send emails on behalf of your domain | Atlassian Support